We're Here to Help

Try these steps:

1. Make sure you're using the correct email address
2. Check that you're entering the OTP code sent to your email correctly
3. Make sure the OTP hasn't expired (valid for 15 minutes)
4. Try requesting a new code
5. Check your spam/junk folder for the verification email

If you continue to have issues, please contact support with your registered email address.

Solutions:

1. Ensure you have a stable internet connection
2. Close the app completely and reopen it
3. Check if you're logged into the correct account
4. Force quit the app and restart your device if needed

Your progress is automatically saved to the cloud. If problems persist, contact our support team.

Quick fixes:

1. Make sure you have the latest version of the app from the App Store
2. Update your iOS to the latest version
3. Clear the app cache by reinstalling the app (your progress is saved in the cloud)
4. Free up storage space on your device
5. Restart your iPhone/iPad

If the issue continues, please contact us with your device model and iOS version.

To delete your account:

1. Open the DashCE app
2. Go to your Profile page (tap the profile icon)
3. Scroll down to find "Delete My Account"
4. Follow the prompts to confirm deletion

Important:

• If you have completed courses, some data must be retained for compliance with Arizona Department of Real Estate (ADRE) requirements
• Your account will be immediately deactivated
• This action cannot be undone

For assistance, contact our support team.

Check these settings:

1. Go to iPhone Settings → Notifications → DashCE
2. Make sure "Allow Notifications" is turned ON
3. Check your notification preferences in the DashCE app (Profile → Notifications)
4. Ensure "Do Not Disturb" is not blocking app notifications

You can customize notification types and frequency in the app settings.