Delete your DashCE account
How to delete your account for the DashCE Real Estate app, published by Dash CE, LLC, and what happens to your data when you do.
Delete it from the app
You can delete your account yourself at any time. It works the same way in the iPhone app, the Android app and on the web at learn.dashce.com.
- Open DashCE and sign in.
- Open the menu and choose Profile.
- Scroll to the bottom and choose Delete or deactivate account. On a larger screen the button reads Delete my account.
- Read the summary of what will happen to your account, then confirm.
You are signed out as soon as the request completes, and the account can no longer be used to sign in.
Can’t sign in?
Ask us to delete the account for you.
Email support@dashce.com from the email address on your account, with the subject “Delete my account”.
You can also use the support request form. We confirm that the request comes from the account owner before we act on it.
What happens to your data
It depends on whether you have ever enrolled in a course. DashCE is a continuing education school, and schools are required to keep education records.
Your account is deleted
If you have never enrolled in a course.
What we delete
- Your name and phone number
- Your real estate license details
- Your learner profile
- Your sign-in sessions and verification codes
What we keep
- A record that the account existed, including the email address it was registered with, marked as deleted
- Purchase history and support correspondence, for accounting and audit purposes
Your account is deactivated
If you have enrolled in one or more courses.
What changes
- The account is closed and can no longer be used to sign in
- Progress in any course you have not finished is lost
What we keep
- Your personal information, including name, email address, phone number and license details
- Your course records: enrollments, progress, completions and certificates
- Purchase history and support correspondence
Why, and for how long
We keep these records to meet the record-keeping rules of the Arizona Department of Real Estate, for as long as those rules require.
Usage and crash reports held by our analytics and error-reporting providers are linked to an internal account number. They are not deleted one account at a time, and expire under those providers' standard retention periods.
Before you delete
- Cancel your membership first. Deleting your account does not cancel a membership. Cancel it where you bought it: in your App Store or Google Play subscriptions, or in the app under Billing if you subscribed on the web.
- Save your certificates. Download any course completion certificates you need. You can't sign in to get them afterwards.
- Unused Dash Passes are lost. They can't be transferred or restored once the account is closed.
- This can't be undone. A deleted or deactivated account can't be reopened.